Preparing for surgery can involve a lot of unfamiliar information. Patients need to understand their procedure, follow medication instructions, and know what to expect during recovery. Having clear guidance to revisit after a consultation can make that process feel more manageable.
Rayner has announced a partnership with US-based Promptly to integrate its eyejourney patient education platform with Promptly's Patient Experience Suite. The collaboration enables automatic patient enrolment through US clinic systems, helping practices incorporate digital education into their existing workflows.
Developed by Innoptix, Rayner’s digital arm, eyejourney is an AI-powered platform designed to provide personalised education throughout ophthalmic care.
Its features include educational videos, medication reminders, informed consent support and surgical guidance. Rayner also enables surgeons to create personalised educational videos using digital avatars, giving patients access to familiar explanations beyond the consultation room.
For someone preparing for an ophthalmic procedure, the value is practical: an opportunity to review information at their own pace and return to questions that may only arise once they are home.
The partnership connects eyejourney with Promptly’s Patient Experience Suite, allowing patients to enrol automatically when they enter a participating clinic’s system.
According to the announcement, this removes the need for additional manual sign-up processing and is designed to fit within existing clinic workflows. The integration aims to make patient education more accessible while reducing administrative demands on clinical and non-clinical staff.
This matters because adopting a digital tool also involves making it workable for the people delivering care. Simplifying enrolment could help teams provide educational support more consistently without adding another routine task.
Digital patient education offers a way to reinforce the information discussed with an ophthalmologist or nurse. Patients can revisit explanations, review preparation guidance and access reminders as they move through their care.
Rayner’s platform also gives clinics a dashboard to monitor engagement with educational content, support electronic consent, and track reported eye-drop compliance. These functions are intended to help teams maintain visibility beyond face-to-face appointments.
The opportunity is to use that information to support more focused conversations, with clinical teams addressing individual concerns alongside the educational material.
The Rayner–Promptly partnership illustrates how AI patient education in ophthalmology can become part of everyday clinic operations.
Its intended benefits centre on two connected priorities: helping patients access understandable information throughout their surgical journey and making that support easier for eye-care teams to deliver.
For ophthalmology leaders, it offers a practical example of digital innovation focused on communication, patient experience and the realities of running a busy clinic.
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